OneStream Support

World-Class customer support from a team dedicated to 100% customer success.

Why has quality corporate performance management (CPM) customer support become such an afterthought? Your success relies on getting quick, clear and accurate support. Our dedicated support team is available 24/7 to provide rapid and accurate resolutions allowing you to Get Back to Business.

World-class support starts with responsiveness. When you need help, there is no substitute for the ability to get a fast response, and support from someone dedicated to your success.

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OneStream Technical Support Engineers become your advisor, guiding you to the right answer the first time.

  • Our support engineers will champion your issue to completion
  • They have direct access to the whole organization including implementation support and development
  • Tech support is dedicated to resolving your ticket in a timely fashion

Responsiveness is only valuable if you receive an accurate and timely resolution.

Multi-tier tech support has been a proven failure with your first call typically handled by someone who simply can’t solve your problem. OneStream employs a single-tier tech support model which means your tech support engineer will take you from response to resolution.

Whether you’re at the beginning of your implementation or post implementation, our integration specialists can help you integrate the most diverse systems, networks and servers to achieve your overall goals. Our team has the expertise to connect customers, partners and consultants with professional solutions.

Implementation Consultants

OneStream employs a team of implementation consultants that sit right next to Tech Support for immediate help with those “how to” questions.

  • Implementation experts can help guide you to the right information
  • If your resources are tight, we can step in and create a mini project from 30 minutes to 30 hours to meet your tight deadlines
  • No need to fly out a consultant for a project when our experts are there to help immediately
  • We proactively add repeatable items as enhancement requests to eliminate them in the future

OneStream Community Message Board

The OneStream Community Message Board gives our community access to a collaboration area for general OneStream discussions, shared experiences and best practices. Customers can “Follow” certain topics and key words so they can keep up to date on the specific services they are interested in.

You can access the Community Message Board through the Support Portal.

The OneStream Support Portal provides customers with the ability to submit support requests, product enhancements and search the community message board.

  • Knowledgebase for immediate and searchable FAQ’s and real examples of “how to”
  • Documentation with a detailed step-by-step product guide to every aspect of the product functionality
  • Release notes with a clear history of all new product features and enhancements providing you with the capability to understand the improvements and how they can be leveraged by your organization
  • Community Message Board lets you collaborate with other customers and services professionals on discussions, shared experiences and best practices
When you hear the overwhelming positive customer feedback and see the additional capabilities of the OneStream XF platform, you know that they have a really powerful solution along with tremendous customer support. Adán Belgodere | Controller, South America | Q'Max Solutions
OneStream XF expanded our financial reporting model and gave us a more powerful management and ad hoc reporting system. In addition to providing a great solution, our smooth implementation can be attributed to extensive knowledge of the OneStream team along with their professionalism and high level of support throughout the entire process. Stign Goeminne | Chief Financial Officer | Premium Sound Solutions
OneStream has proven to be extremely IT friendly with a half-day software installation and just a couple of hours for a full upgrade. Kevin Black | Financial Controlling Manager | Engineered Controls